You can return new products for a refund within 30 days of purchase. If a product has been modified, for example if a bag has been ordered with different leather, buckles, etc., other then the default options it is then non refundable and only exchangeable once! If the product has been installed and has damage (for instance scratches or marks) or you have altered the look (by applying dies, finishes etc.), we will not refund or exchange it. When returning items, please make sure items are well packaged, any items that are damaged on the way back to us due to improper packaging will not be refunded as we will not be able to sell it again. For returns you are credited back your purchase amount (not including your shipping) to your credit or debit card within 30 days of purchase.
