Frequently Asked Questions


Can I return an item for a refund? 

Yes, you can return new items only for a refund within 90 days of purchase. If a product has been installed and has damage (for instance scratches or marks) we will not refund or exchange it. When returning items please make sure items are well packaged, any items that are damaged on the way back to us due to improper packaging will not be refunded as we will not be able to sell it again. For returns you are credited back your purchase amount (not including your shipping) to your credit or debit card within 60 days of purchase, from 61-90 days you will receive store credit for the returned item.

Can I exchange an item for a different one?

Yes, we offer exchange. For instance if you order a solo bag and are not happy with the way it looks on your bike you can exchange it for different model


When Will My Order Ship?

Every item is made to order. It typically takes 5 - 10 business days for an order to be completed and shipped. However, on a busy month it may take 10 – 15 business days for an order to be completed and shipped.

Domestic (USA) Shipping

Our primary shipping method is USPS. Packages typically arrive in 2 - 5 days. We chose this method because it matches the service level we offer to all of our customers. We want to make sure the packages we ship have point by point tracking, insurance in case of an issue, that the package will get to you on time, and in great condition.

International Shipping

We ship world-wide. USPS Priority International typically arrives in 7 - 10 business days. The customs declaration number will not show an update until it is released from customs in your country.


What types of payment does BAD&G Customs accept?

BAD&G Customs is set up to take payment via your credit card (Visa, Mastercard,Discover or AMEX) or debit card. You don't need to sign up for an account to check out, you can just enter your card info and address and it will process it like normal.

Is a secure site?

Yes! We have a secure 128-bit encrypted checkout to ensure your personal data is protected. We have never had a single problem with any security issues.